Last Updated: 03/01/2025
1. Introduction
StitchCode.io is committed to protecting the privacy and security of our users' personal information. This GDPR Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace stitchcode.io including any other media form, media channel, mobile website, or mobile application related or connected thereto.
2. Data Controller
StitchCode.io is the data controller for the personal information processed through our marketplace. Our contact information is:
Email: gdpr@stitchcode.io
3. Information We Collect
We collect personal data when you:
- Register an account (buyer or seller)
- Purchase digital products
- Sell digital products
- Contact our support team
- Subscribe to our newsletter
- Participate in surveys or promotions
The types of data we collect include:
For Buyers:
- Name
- Email address
- Billing information
- Purchase history
- IP address
- Browser information
For Sellers:
- Name
- Email address
- Payment/bank details
- Tax information (for payouts)
- Product uploads and sales history
- Identity verification documents (if required)
4. How We Use Your Data
We use personal data to:
- Process transactions and deliver purchased items
- Verify seller identities and prevent fraud
- Provide customer support
- Improve our services and website functionality
- Communicate about orders, products, and promotions
- Comply with legal obligations
- Analyze website usage and trends
5. Legal Basis for Processing
We process personal data based on:
- Contractual necessity (to fulfill orders and provide services)
- Legal compliance (tax, fraud prevention)
- Legitimate interests (website improvement, marketing)
- Consent (for newsletters, certain cookies)
6. Data Sharing and Transfers
We may share data with:
- Payment processors (to complete transactions)
- Cloud hosting providers (to store data securely)
- Law enforcement (when legally required)
- Successor entities (in case of business transfer)
Some third parties may be located outside the EU. We ensure appropriate safeguards are in place for international transfers.
7. Data Retention
We retain personal data:
- For active accounts: Until account deletion request
- For transaction records: As required by tax laws (typically 7 years)
- For inactive accounts: After 3 years of inactivity
8. Your Rights Under GDPR
As an EU resident, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
- Lodge complaints with a supervisory authority
To exercise these rights, contact us at gdpr@stitchcode.io.
9. Cookies and Tracking Technologies
We use cookies for:
- Essential website functions
- Analytics
- Personalized advertising
You can manage cookie preferences through your browser settings.
10. Data Security
We implement:
- SSL encryption
- Regular security audits
- Access controls
- Secure payment processing
However, no method of transmission over the Internet is 100% secure.
11. Children's Data
Our services are not directed to children under 16. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy periodically. The updated version will be posted on our website with a new "Last Updated" date.
13. Contact Us
For GDPR-related inquiries:
Email: gdpr@stitchcode.io
