Contact our support team at:
help@stitch.io
We're here to assist you with any questions about our products and services.
StitchCode.io Support Details
What We Cover
- General assistance for technical issues
- Support via email help@stitch.io Monday through Friday
- Information on product updates
- Questions about features or technical details
- Bug reports and troubleshooting
Note: Some products are offered as free items and may not receive technical support.
What We Don't Cover
- Customization or modification of products
- Installation services
- Hosting or server configuration
- Third-party software issues
For services not covered, we may offer paid customization options.
1. What's Included in Support
Support Period
Your active subscription determines your support period:
- Monthly Plan: Support for active subscribers
- Annual Plan: 1 year of support from purchase date
- Lifetime Plan: 1 year of support (extendable)
Response Times
We aim to respond to all emails within 24-48 hours during business days (Monday-Friday). Complex issues may require additional time.
Product Questions
During your support period, we can help with:
- How to use product features
- Configuration questions
- Troubleshooting defects
- Compatibility issues
2. What's Not Included
Customization Services
We don't provide free customization services. For modifications beyond standard features, please inquire about our paid customization options.
Installation Help
Basic installation instructions are provided, but we don't offer free installation services. You'll need working knowledge of:
- Your CMS (WordPress, etc.)
- Web server management
- Basic coding (HTML/CSS)
Third-Party Services
We can't assist with:
- Web hosting configuration
- Server environment setup
- Third-party plugins/themes
4. Support Language
All support is provided in English. For fastest service, please contact us in English at help@stitch.io.
